Lead Replacement & Return Policy
Exactly what we replace, what we don’t, and how to submit a return — written plainly so you know the terms before you buy, not after.
InsureLeads replaces any lead with invalid contact data — a disconnected or wrong number, an undeliverable email, a duplicate, or a lead outside the state or vertical you specified — when you submit it within the return window on your order confirmation. Replacement covers data validity, not sales outcomes: a prospect who does not answer or does not buy is not a defect, and no honest vendor replaces those.
What qualifies for replacement
| ✅ Replaced (invalid data) | ❌ Not replaced (not a defect) |
|---|---|
| Disconnected, invalid, or non-working phone number | Prospect did not answer or could not be reached after valid attempts |
| Wrong number (does not belong to the named prospect) | Prospect is no longer interested or changed their mind |
| Undeliverable or fake email on an email-delivered lead | Prospect did not buy a policy |
| Duplicate of a lead already delivered to you | Return submitted after the window on your order confirmation |
| Lead outside the state or vertical your campaign specified | Aged leads beyond the labeled age (aged data is sold as-is by definition) |
How to submit a return
- Flag the lead in your delivery channel or reply to the delivery email within the return window shown on your order confirmation.
- Include the lead ID and the reason (e.g. disconnected number, wrong state).
- We review the record — including the consent certificate and contact data — and confirm.
- A qualifying lead is credited or replaced with a fresh lead of the same type. No back-and-forth required for clear invalid-contact cases.
Prepaid campaign & refund terms
- Campaigns are prepaid; work begins once payment clears.
- The setup / campaign-launch cost is non-refundable — it funds real work (targeting, landing page, TCPA consent capture, routing).
- Delivered lead volume varies by state, vertical, targeting, and market conditions. It is delivered over the campaign cycle, never sold as a locked fixed count.
- Invalid-contact replacement (above) applies throughout the cycle.
See also: how we source & verify leads, pricing, and final expense leads.
Frequently asked questions
What is InsureLeads’ lead replacement policy?
We replace leads with invalid contact data — disconnected or wrong numbers, undeliverable emails, duplicates, or leads outside your specified state or vertical — when you submit them within the return window on your order confirmation. Replacement is for data validity, not sales outcomes.
Do you replace a lead that did not answer or did not buy?
No. A no-answer, a not-interested prospect, or a lead that did not convert is not a data defect — it is normal for any lead source. We replace invalid contact data, not sales results. This is standard across reputable lead vendors, and any provider promising otherwise is over-promising.
How long do I have to return an invalid lead?
Returns must be submitted within the return window stated on your order confirmation. Flagging invalid contacts promptly — ideally as you work the batch — keeps the process fast.
Is the campaign setup fee refundable?
No. On prepaid campaigns, the setup and campaign-launch cost is non-refundable because work (targeting, landing page, consent capture, routing) begins once payment clears. Delivered volume varies by market, state, and vertical, and is never sold as a fixed guaranteed count.
Do you guarantee a number of policies sold?
No. We guarantee lead exclusivity, TCPA consent documentation, and this replacement policy — not sales. Close rates depend on your offer and follow-up, which no vendor controls.